How the Swiss Ruled Chocolate

I came across this exercpt from a very interseting article. You can read the article here:

The Unfinished Dream Behind Amul’s Foray into the Chocolate Industry (thewire.in)

 

Theobroma Cocoa, food of the gods, had been consumed in Latin America since the Aztec and Mayan times in liquid form, it was the making of the milk chocolate bar that brought it into every person’s reach. Spanish colonisers got chocolate to Europe in 1528 from Mexico and it spread across the continent to reach England by the 1650s. It took another 200 years and an industrial revolution to make the first chocolate bar. J.S. Fry & Sons of Bristol, England made the first solid chocolate bar in 1847 and some 100 miles away in Birmingham, John Cadbury made his eponymous solid chocolate bar, by 1849. It took yet another two and a half decades for milk chocolate to be made, which made chocolate more palatable and pocket friendly. That development took place in Vevey, Switzerland.

Vevey too had become a hub for chocolate factories by the early 1800s. Francois-Louis Cailler started his factory in 1820. Kohler started his factory in 1830. Cailler’s son-in-law Daniel Peter started his factory in 1867, around the same time that his neighbour and friend Henri Nestle started his infant milk food business. Henri Nestle had a hand in the development of milk chocolate in 1875 by Daniel Peter, providing him with condensed milk.

Eventually, all three of them – Cailler and Peter and Kohler – became part of Nestle in 1929. Lindt initially worked at Kohler’s and then set up his chocolate factory in 1879, establishing his own brand. One of Lindt’s initial customers, Jean Tobler, opened his factory in 1899, which eventually launched ‘Toblerone’. Thus, by the turn of the 19th century, the Swiss had taken the lead in milk chocolates, helped in no small measure by a burgeoning dairy industry and the Swiss cow.

Cadbury made milk chocolate only in 1897. Its defining milk chocolate – Cadbury Dairy Milk – came out in 1905. Fry merged with Cadbury in 1919. Elsewhere in Europe, Cacao Barry (France) and Callebaut (Belgium) got into the chocolate business in 1911, while Godiva started in Belgium in 1926.

Across the pond, Milton S. Hershey developed his own formula for milk chocolate and made the Hershey bar in 1900. Frank Mars started his milk chocolate bar in the 1920s and his son, Forrest Sr, started M&M in 1940. Meiji in Japan launched its milk chocolate in 1926.

In the absence of non-disclosure agreements then, because milk chocolates were an innovative product, these food tech startups relied on secrecy and family ties to keep their formulae from being copied. Spying on each other was rampant as portrayed in Roald Dahl’s book Charlie and the Chocolate Factory. Even today Ferrero (started 1946) doesn’t allow cameras or tours in its factory. More than a century later, these brands and companies continue to dominate the $106 billion chocolate market.

Even as the world consumes chocolates worth $106 billion annually, the countries producing cocoa bean get only $8.6 billion – less than 10% of the consumer dollar. In fact, 60% of the worlds cocoa bean is produced in Ghana and Ivory Coast. Farmers growing cocoa beans there struggle for an income of $2/ day and are too poor to eat chocolates that are made from their crops. About 80% of the world’s cocoa, from the top five producing countries, flows to Europe and North America. The inequality in trade is complicated by the presence of middlemen known as trader-grinders. Out of the 4.6 million tonnes of annual cocoa beans production, just three companies – Cargill, Olam and Barry Callebaut – control 60% of the flow. Eight companies control more than 90% of it.

Half a century later, there is a trend of Fairtrade chocolates in the western world. European brands like Divine chocolates, in which a Ghanian farmer’s cooperative Kuapa Kokoo has a 20% stake, represent heart-warming initiatives.

100 things restaurant staffers should never do #1

From an NYTimes article

Herewith is a modest list of dos and don’ts for servers at the seafood restaurant I am building. Veteran waiters, moonlighting actresses, libertarians and baristas will no doubt protest some or most of what follows. They will claim it homogenizes them or stifles their true nature. And yet, if 100 different actors play Hamlet, hitting all the same marks, reciting all the same lines, cannot each one bring something unique to that role?

1. Do not let anyone enter the restaurant without a warm greeting.

2. Do not make a singleton feel bad. Do not say, “Are you waiting for someone?” Ask for a reservation. Ask if he or she would like to sit at the bar.

3. Never refuse to seat three guests because a fourth has not yet arrived.

4. If a table is not ready within a reasonable length of time, offer a free drink and/or amuse-bouche. The guests may be tired and hungry and thirsty, and they did everything right.

5. Tables should be level without anyone asking. Fix it before guests are seated.

6. Do not lead the witness with, “Bottled water or just tap?” Both are fine. Remain neutral.

7. Do not announce your name. No jokes, no flirting, no cuteness.

8. Do not interrupt a conversation. For any reason. Especially not to recite specials. Wait for the right moment.

9. Do not recite the specials too fast or robotically or dramatically. It is not a soliloquy. This is not an audition.

10. Do not inject your personal favorites when explaining the specials.

11. Do not hustle the lobsters. That is, do not say, “We only have two lobsters left.” Even if there are only two lobsters left.

12. Do not touch the rim of a water glass. Or any other glass.

13. Handle wine glasses by their stems and silverware by the handles.

14. When you ask, “How’s everything?” or “How was the meal?” listen to the answer and fix whatever is not right.

15. Never say “I don’t know” to any question without following with, “I’ll find out.”

16. If someone requests more sauce or gravy or cheese, bring a side dish of same. No pouring. Let them help themselves.

17. Do not take an empty plate from one guest while others are still eating the same course. Wait, wait, wait.

18. Know before approaching a table who has ordered what. Do not ask, “Who’s having the shrimp?”

19. Offer guests butter and/or olive oil with their bread.

20. Never refuse to substitute one vegetable for another.

21. Never serve anything that looks creepy or runny or wrong.

22. If someone is unsure about a wine choice, help him. That might mean sending someone else to the table or offering a taste or two.

23. If someone likes a wine, steam the label off the bottle and give it to the guest with the bill. It has the year, the vintner, the importer, etc.

24. Never use the same glass for a second drink.

25. Make sure the glasses are clean. Inspect them before placing them on the table.

26. Never assume people want their white wine in an ice bucket. Inquire.

27. For red wine, ask if the guests want to pour their own or prefer the waiter to pour.

28. Do not put your hands all over the spout of a wine bottle while removing the cork.

29. Do not pop a champagne cork. Remove it quietly, gracefully. The less noise the better.

30. Never let the wine bottle touch the glass into which you are pouring. No one wants to drink the dust or dirt from the bottle.

31. Never remove a plate full of food without asking what went wrong. Obviously, something went wrong.

32. Never touch a customer. No excuses. Do not do it. Do not brush them, move them, wipe them or dust them.

33. Do not bang into chairs or tables when passing by.

34. Do not have a personal conversation with another server within earshot of customers.

35. Do not eat or drink in plain view of guests.

36. Never reek from perfume or cigarettes. People want to smell the food and beverage.

37. Do not drink alcohol on the job, even if invited by the guests. “Not when I’m on duty” will suffice.

38.Do not call a guy a “dude.”

39. Do not call a woman “lady.”

40. Never say, “Good choice,” implying that other choices are bad.

41. Saying, “No problem” is a problem. It has a tone of insincerity or sarcasm. “My pleasure” or “You’re welcome” will do.

42. Do not compliment a guest’s attire or hairdo or makeup. You are insulting someone else.

43. Never mention what your favorite dessert is. It’s irrelevant.

44. Do not discuss your own eating habits, be you vegan or lactose intolerant or diabetic.

45. Do not curse, no matter how young or hip the guests.

46. Never acknowledge any one guest over and above any other. All guests are equal.

47. Do not gossip about co-workers or guests within earshot of guests.

48. Do not ask what someone is eating or drinking when they ask for more; remember or consult the order.

49. Never mention the tip, unless asked.

50. Do not turn on the charm when it’s tip time. Be consistent throughout.